Frequently asked questions

Still need help?

Is my website updated?

Oh yes! In a similar way to updates on your computer, websites require constant updates to keep them in full working order. We handle all the updates each month so you never need to worry.

Can I link my social media accounts?

We will ensure your social media accounts are linked to your website. Details will be requested at discovery stage.

Can I update the look of my website?

Yes, of course you can. Small amendments to text and images can be completed whenever required; design refreshes can be completed annually should you wish to do so.

Will my site have an SSL certificate and be GDPR compliant?

Yes, every website should be secure via SSL and your website will be no different. We’ll ensure that your website has Cookie and Privacy policies to show how personal data is used.

Will my site be mobile friendly?

Absolutely! Statistics show that more than 50% of visitors to websites use a mobile device. All our websites are designed to be device responsive.

Where will my website be hosted?

All of our websites are hosted within a lightening fast and ultra secure cloud environment, based on Google cloud platform, and protected by Cloudflare.

Will I be found on Google?

We list your website in Google search console and make sure that it is indexed so you can be found in Google search results.

Can you help with SEO?

We do not provide ongoing SEO services, however we will make sure that all the boxes are ticked to ensure your site is SEO friendly. This will give you the best start once your website is live and submitted to search engines.

Can you help with logo design or content writing?

We can assist with logo design and your copy. Please be as informative as possible when completing your discovery form as this will greatly assist us with building your website. Our additional services page provides information on pricing.

I need additional functionality or integrations, can you help?

There are some features available, such as Live chat, mailing list signup. If you need something more advanced then no problem, we’re a talented bunch and we can create more complex custom solutions for your business. Speak to a member of the Portridge team to discuss our bespoke service offering.

Is my website unique to my business?

Absolutely! Your website is your digital shop window and will be built to link in with your logo and brand.

Is there a contract?

No, our service is a rolling monthly service. We would be sad to see you go, but if you need to, the service can be cancelled at any time. We do not offer any refunds for partial months which have not been used when cancelling.

Does the price include VAT?

Yes. The £40 a month price tag is inclusive of VAT. Your monthly receipt/invoice shows the VAT information for our business

Are there any set up fees?

No, our service is £40 per month for as long as you need the service. We take the first month’s payment on order and the only other up front payment is for the purchase of your domain name if you do not already have one. We can also assist in other areas such as logo design, email services and copy should you need help. See our additional services page for pricing.

Can I sell online?

Site Simple is all about providing visually excellent, perfectly formed, simple brand websites. Online stores, also known as eCommerce websites, are far from simple. They require much more set up, customisation and training on how to use them. If you are looking to start selling online then we have a wealth of experience in WooCommerce and Shopify and can happily discuss your project with you. Visit Portridge Ecommerce Stores for more info.

I need email addresses, can you help?

Having professional email addresses using your domain will make it more likely that potential customers will trust your company. We partner with Microsoft and Google to provide email via Microsoft 365 or Google Workspace. Please see our additional services page for pricing.

How do I pay?

Payments are processed on Stripe via Debit or Credit Card. When you click sign up you with be directed to our secure payment page to enter your card details.

When will my website be live?

Your website will be up and running within 7 days if content information and logos can be supplied to us. If our assistance is required in other areas, for example, creating your professional business logo, then it may take slightly longer as we will never compromise on the quality of our work; however, we aim to get you online as quickly as possible.

What is included in the subscription?

You get a fully managed and mobile optimised site, built by the team at Portridge. We build, host, manage and maintain your site.

How much does it cost?

Our pricing is Simple! It is is £40 per month inc VAT, this includes the site design, hosting, maintenance, security, and content changes when you need them.

Can I take my site and host it somewhere else?

Site Simple is a SaaS platform, all websites are built within it. It does not support external hosting as each Site Simple website relies on the technology and services within the platform to operate. It is this architecture which allows us to build Site Simple websites with such speed and affordability.

Are there any limitations to Site Simple?

In order to make Site Simple as affordable as possible, we’ve worked very hard to streamline our processes, and to create a compact, perfectly formed product. Site Simple websites are single-page, bespoke designs. They feature on-page navigation which scrolls the user down to the relevant content. If you have a look at some of our recent launches, you’ll get the idea. There are a range of selected add-ons that are available, but If you feel like you need something more expansive then we’d be delighted to discuss a full web project with you. For more information visit